We recommend PayPal as the payment gateway of choice for ecommerce sites. However, some businesses we work with are concerned customers might be inconvenienced during the checkout process if they don’t already have a PayPal account, and abandon their purchase. In fact, PayPal is an easy and safe online payment gateway for businesses and their customers. GOOP is pleased to answer some of your most common questions about PayPal below.

What is PayPal?

An online payment gateway that allows your customers to store all their personal information under an email address. When they create an account, they can list each credit and debit card, as well as any other bank account, and can choose to hold a balance in a PayPal account.

Why should I use PayPal on my ecommerce site?

At your ecommerce checkout, rather than having to enter all their personal details, customers can save time and frustration by simply entering their email address and password, and choose which stored card or bank account to use. PayPal removes the need for customers to expose any personal and banking information – this is all held behind their email address under PayPal’s world-class secure storage.

PayPal is used across 203 markets globally, and gives you the opportunity to accept payments in up to 26 currencies. If you prefer to only receive Australian dollars, PayPal performs the conversion for you. What’s more – the money will be available in your PayPal account in minutes.

Does my customer need a PayPal account to check out?

No. Offering PayPal at the checkout only means your customers can choose to use the online payment gateway. They can fill in their details as normal, and once they’ve transacted can then choose to save their information in a PayPal account for future use.

Using PayPal at your checkout allows your customers to pay using their Visa, MasterCard, American Express or PayPal account.

Is it safe?

Yes. PayPal is used by millions of sites worldwide. Their technology and terms of use ensure safety for both ecommerce sites and your customers. All data stored by PayPal is securely encrypted and monitored 24/7 by their world class anti-fraud detection program.

Buyer Protection Guarantee

Your customers can sleep safe knowing if an eligible item they’ve purchased doesn’t arrive, or is significantly different to what was advertised, PayPal promises to help retrieve the full purchase price plus shipping costs – up to $20,000.

Seller Protection Guarantee

If your business receives an unauthorised transaction, or a customer claims they haven’t received a purchase, PayPal will temporarily safeguard the funds. Once proof of shipment has been provided, the funds will be released.

For an online payment gateway promising peace of mind for both your business and your customer, GOOP recommends PayPal. Please contact us for more information.

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